Refund and Returns Policy

At Vixen India, we focus on delivering quality sports products with a smooth and transparent process. Please read our cancellation, refund, and return policy carefully before placing an order or enquiry.

1. Order Cancellation

Physical Products

  • Orders can be cancelled only before the product is shipped from our facility.

  • Once the order has been dispatched, cancellations are not allowed.

We recommend contacting us immediately if you wish to cancel an order before dispatch.

2. Refund Policy

No-Refund Policy

Vixen India follows a strict no-refund policy for all orders.
However, we may allow refunds in specific, genuine situations:

Refunds May Be Allowed If:

  • Product Not Received: The product is lost during transit.

  • Wrong Product Delivered: The item received does not match the order.

  • Product Damaged During Shipping: The product arrives in a damaged condition.

Refund Process (When Applicable)

If a refund is approved after verification:

  • The refund amount will be credited to the original payment method.

  • Processing time: 7–14 business days.

3. Return Policy

At Vixen India, we maintain strict quality checks. However, if an issue arises, our return policy ensures a smooth process.

Eligibility for Return

Returns are accepted only if:

  • The product received is defective, damaged, or incorrect.

  • A return request is submitted within 24 hours of product delivery.

Return Process

  • Once your return request is reviewed and approved, the replacement process will begin within 2–3 business days.

  • After the replacement is shipped, delivery usually takes 4–7 business days, depending on your location.

4. Important Notes

  • Delivery timelines may vary due to shipping company delays, weather conditions, or unexpected circumstances.

  • Vixen India is not responsible for delays caused by third-party logistics or external factors beyond our control.

  • Products must be returned in original packaging along with all accessories (if applicable).

5. Our Commitment

We aim to provide high-quality sports equipment and a reliable experience for every customer. Our team is always available to assist with genuine issues and ensure replacements or resolutions are handled quickly.